1. Who we are
Gurudev Constructions Pty Ltd (referred to in this policy as “we”, “us” or “our”) provides building and construction services across Melbourne VIC, trading under its registered Australian Business Number (ABN). This policy explains how we handle personal information collected through our website at gurudevconstructionsau.space, through our quotation and enquiry processes, and in the course of delivering our construction services.
2. The Australian Privacy Principles
We are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it. These principles govern how Australian Privacy Act entities may collect, use, disclose, secure and provide access to personal information. This policy describes how we apply those principles in practice and is made available in accordance with APP 1, which requires an open and transparent approach to the management of personal information.
3. The kinds of personal information we collect
Depending on the nature of your dealings with us, we may collect and hold:
- Your name and contact details, including your email address;
- The address of the property where works are proposed or underway;
- Details of your enquiry, project requirements, budget expectations and site information you choose to share with us;
- Records of quotations, contracts, variations, invoices and project correspondence;
- Site photographs, plans and documents relevant to the delivery of works;
- Information you provide voluntarily in feedback, testimonials or correspondence.
We do not collect sensitive information (such as health information) unless it is reasonably necessary for a permitted purpose and you have consented, and we do not collect government identifiers such as tax file numbers through this website.
4. How and when we collect personal information
We collect personal information directly from you wherever reasonably practicable, including when you:
- Submit an enquiry or quote request through our quote page or contact page;
- Communicate with us by email, in writing or in person at your property or our place of business;
- Enter into a contract or accept a quotation for building or construction services;
- Provide documents, plans, permits or site access information for a project.
In some circumstances we may receive personal information from third parties, such as building surveyors, certifiers, architects, engineers or subcontractors engaged on your project, or from a person acting on your behalf (for example, a property manager or family member). We will take reasonable steps to notify you of such collection as required by APP 5.
5. Purposes for which we collect, use and disclose personal information
We collect, hold, use and disclose personal information for purposes reasonably necessary for our building and construction business, including:
- Responding to enquiries and preparing quotations and estimates;
- Planning, delivering, managing and completing construction works;
- Administering contracts, variations, progress claims and payments;
- Coordinating subcontractors, suppliers, consultants and inspectors on your project;
- Meeting legal, regulatory, insurance, safety and record-keeping obligations, including obligations under Victorian building legislation;
- Managing warranties, defects and after-completion service;
- Improving our website and services, and administering our business generally.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless a relevant exception under the APPs applies, you would reasonably expect the use or disclosure, or you have consented.
6. Disclosure of personal information to third parties
We may disclose personal information to third parties where reasonably necessary for the purposes set out above, including to:
- Subcontractors, tradespeople and suppliers engaged to perform or supply works;
- Building surveyors, certifiers, draftspersons, engineers and other consultants;
- Professional advisers such as insurers, accountants and legal advisers;
- Our information technology service providers who host or support our systems;
- Government agencies, regulators or statutory bodies where required or authorised by law.
We take reasonable steps to ensure that any third party we engage handles personal information in a manner consistent with this policy and the APPs.
7. Direct marketing
In accordance with APP 7, we may use your contact details to send you information about our building and construction services where you have consented or where you would reasonably expect us to do so and you have not objected. Every direct marketing communication will include a simple way to opt out. You may opt out of receiving marketing communications from us at any time by emailing ceo@gurudevconstructionsau.space, and we will action your request within a reasonable period.
8. Cookies and website analytics
Our website may use cookies and similar technologies to operate the site, remember your preferences and understand how visitors use our pages through aggregate, non-identifying analytics. Most browsers allow you to adjust settings to refuse cookies or alert you when cookies are being used; refusing certain cookies may affect the functionality of the website. We do not sell personal information, and we do not use website data to build third-party advertising profiles.
9. Security of personal information (APP 11)
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our email and document systems, restricted sharing of project information with personnel and subcontractors on a need-to-know basis, and secure destruction or de-identification of personal information once it is no longer needed for a permitted purpose, subject to statutory record-keeping obligations that apply to building and construction records.
10. Access to and correction of personal information (APP 12 and APP 13)
You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make an access or correction request, please email ceo@gurudevconstructionsau.space with sufficient detail to identify the information concerned. We will respond within a reasonable period, provide access in the manner you request where reasonably practicable, and will not charge you for making a request or for correcting your personal information.
11. Cross-border disclosure
We generally store and process personal information within Australia. If, in future, we use service providers or systems located overseas and disclose personal information to such recipients, we will take reasonable steps, consistent with APP 8, to ensure that those recipients do not breach the Australian Privacy Principles.
12. Anonymity and pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or under a pseudonym, for example when making a general enquiry about our services. However, we are generally unable to prepare quotations, enter into contracts or deliver building works without identifying information, because of legal, safety and project-management requirements.
13. Privacy complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please raise your concern with us first by emailing ceo@gurudevconstructionsau.space. Please include details of the matter so we can investigate properly. We will acknowledge your complaint, investigate it fairly and promptly, and respond within a reasonable time (usually within 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the law or our website. The current version will always be published on this page, together with the date of last update. We encourage you to review this policy periodically, particularly before submitting personal information through the website.
15. How to contact us
All privacy enquiries, access requests, corrections and complaints should be directed to our nominated contact:
Gurudev Constructions Pty Ltd
Attention: Privacy Officer
Melbourne VIC, Australia
Email: ceo@gurudevconstructionsau.space